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Many companies spend a significant amount of their time doing routine, low-value tasks. These often include the onboarding of new clients, keeping track of open items throughout a project, recording client feedback from review meetings making monthly invoices, catching up on overdue payments, and closing out projects. The good news is that you can increase efficiency and reduce costs by automating these manual processes.
The process that needs to be automated first requires a deep understanding of your current business operations and systems. The best method to accomplish this is by implementing Business Process Management (BPM) practices.
Involving key team members in these brainstorming sessions and workshops can provide more insight into the current processes, and what areas could benefit from automation. After the As Is process map is in place it is essential to evaluate the impact of these processes on the overall business results. It is also crucial to determine any issues which could arise when these processes are automated.
Be aware that automation cannot substitute for human intervention. Automation is meant to be used as a complement to the work you already do. It’s also important to recognize that you won’t be able to automatize everything at once and the most important thing is to begin small, test your chosen tool and monitor the effectiveness as it is implemented.
There is a good possibility that your company could benefit from a process automation system, whether you want to reduce overhead costs or improve your processes. By adopting a practical and thorough approach to automation, your firm can reap the rewards of improved efficiency, transparency and reduced error rates.